Why was my credit card declined?

When a card is declined, we are notified by our card processor but not given the reason. Common reasons include an incorrect expiration date, an incorrect CVV/security code, the bank putting the card on hold for security after multiple uses, or insufficient funds. We have no control over the authorisation process. If your card continues to be declined, please contact your bank by calling the number on the back of the card.

Why was my card declined?

Common reasons credit cards are declined and what to do about it.

We are not told why a card is declined

When we process payments by credit card and a card is declined, we are notified that the payment did not go through by our card processor. However, we are not given the reason for the decline.

Common reasons a card is declined

The expiration date was entered incorrectly.
The card security number or CVV number has been typed in incorrectly.
The card has been used several times in a short period of time and the bank puts the card on hold as a security measure.
There are not enough funds available to process the transaction.

What to do next

Unfortunately we have no control over the authorisation process. If the card continues to be declined, please contact your bank by calling the number on the back of the card. They will be able to provide you with the exact reason.